Having the right technology in place is only half the solution. We understand that even state-of-the-art systems and solutions need expert support on hand to keep them running smoothly.
Professional IT Support is the cornerstone of our commitment to high quality service delivery. We are committed to taking the mystery out of technology and ensuring that, with the right level of support, our client’s enjoy the maximum return on their technology investment.
At geezit we have years of experience managing and supporting both corporate and personal network environments. Our experience means that we can provide you with customised Support solutions to both compliment your business and resolve your complex technology requirements.
We offer a range of scalable Remote and Onsite Support services, from Ad-Hoc / Break-Fix Support right through to our comprehensive ModernOffice Support Plans for ultimate peace of mind. Below is a comparison of these different Support Options.
| Support Options | Ad-Hoc / Casual / Break-Fix Support | EssentialOffice Support Plan | Block Hour Support Plan |
ModernOffice Support Plan |
|---|---|---|---|---|
| Access to Remote Helpdesk Support * |  |
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| Access to Onsite Support * | |
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| IT Purchasing and Guidance | |
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| Proactive Maintenance |  |
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| Discounts on Projects & Installations | |
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| Priority support response (SLA) | |
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| 24×7 Remote Monitoring of Servers | |
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Optional | |
| Remote Support of Servers * | |
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** |
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| Remote Support Time Included | |
** |
** |
*** |
| Onsite Support Time Included | |
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** |
**** |
| Access to Afterhours Support | |
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50/100 Plans only | |
| Emergency On-site Support | |
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* = During Business Hours (Monday to Friday – 8am to 6pm).
** = Using Included Hours.
*** = Fair Use Policy applies for Included hours.
**** = Some Onsite Support Time is included in this plan.
These are just some of the technology solutions we provide. If you would like more information about these services, or other IT services we can offer, please contact us.