Support Services

Having the right technology in place is only half the solution. We understand that even state-of-the-art systems and solutions need expert support on hand to keep them running smoothly.

Professional IT Support is the cornerstone of our commitment to high quality service delivery. We are committed to taking the mystery out of technology and ensuring that, with the right level of support, our client’s enjoy the maximum return on their technology investment.

At geezit we have years of experience managing and supporting both corporate and personal network environments. Our experience means that we can provide you with customised Support solutions to both compliment your business and resolve your complex technology requirements.

We offer a range of scalable Remote and Onsite Support services, from Ad-Hoc / Break-Fix Support right through to our comprehensive ModernOffice Support Plans for ultimate peace of mind. Below is a comparison of these different Support Options.


Support Options Ad-Hoc / Casual / Break-Fix Support EssentialOffice Support Plan Block Hour
Support Plan
ModernOffice Support Plan
Access to Remote Helpdesk Support * tick tick tick tick
Access to Onsite Support * tick tick tick tick
IT Purchasing and Guidance tick tick tick tick
Proactive Maintenance cross tick tick tick
Discounts on Projects & Installations cross tick tick tick
Priority support response (SLA) cross tick tick tick
24×7 Remote Monitoring of Servers cross tick Optional tick
Remote Support of Servers * cross tick    tick** tick
Remote Support Time Included cross    tick**    tick**      tick***
Onsite Support Time Included cross cross    tick**        tick****
Access to Afterhours Support cross cross 50/100 Plans only tick
Emergency On-site Support cross cross cross tick

* = During Business Hours (Monday to Friday – 8am to 6pm).
** = Using Included Hours.
*** = Fair Use Policy applies for Included hours.
**** = Some Onsite Support Time is included in this plan.


These are just some of the technology solutions we provide. If you would like more information about these services, or other IT services we can offer, please contact us.